Frequently Asked Questions (FAQ)
No, we don't have a physical store. We are a Sydney-based business operating exclusively online. However, we may occasionally announce popup shops for special events or promotions.
Yes, we offer free delivery and return services for your convenience. For more information on our delivery and return policy, please visit our page at: https://www.shiima.com.au/pages/return-policy
Absolutely! We understand that finding the perfect fit is crucial. As part of our commitment to customer satisfaction, we offer free returns. For further details, please refer to our return policy page: https://www.shiima.com.au/pages/return-policy
We recommend selecting a larger size for most of our dresses due to their narrow fit.
To help you find the ideal fit, we recommend using our size guide. By following the measurements provided in the guide, you can determine the size that best suits you. Access our size guide at: https://www.shiima.com.au/pages/size-guide
For any additional inquiries or assistance, our dedicated customer support team is here to help! You can reach us via email at hello@shiima.com.au or through our contact form on the website.
Yes, we do offer international shipping for customers outside of Sydney. You can find more details about our international shipping options on our website during the checkout process or in our shipping policy.
Absolutely! Our evening dresses are designed to suit a wide range of occasions, from formal events to cocktail parties. Explore our diverse collection to find the perfect dress for your special moments.
Yes, quality is of the utmost importance to us. We take pride in offering dresses made from premium materials to ensure both style and comfort.
Yes, we provide order tracking services. Once your order is confirmed, you will receive a tracking number via email to monitor the status of your delivery.
To stay in the loop with our latest arrivals and special promotions, we recommend subscribing to our newsletter. You can also follow us on social media for real-time updates and style inspiration.
If you have any other questions or need further assistance, don't hesitate to reach out to us. We are here to make your dress shopping experience enjoyable and stress-free!