Please follow he below steps to submit your return request.

1. Visit our return portal at https://returns.shippit.com/shiima.
   

2. Enter your email address and order number (you can find the order number on the invoice or order confirmation email) to initiate a new return.
   

3. Provide the reasons for your return and save the information.
   

4. Proceed to the next step and click on "Next" to finalize your return request.
   

5. Once you've submitted your request, our team will be notified, and we'll be in touch with you shortly to process the return.
   

If you have any questions or need further assistance with the return process, please don't hesitate to reach out to our customer support team. We're here to help!